I'm now on EA chat live and i get this:
Thank you for your time and patience. I have checked with my resources. As I can see that some other players also reported this issue. Our specialists are investigating the issue and are trying to fix it as soon as possible. However, if you need to know more about it, please go through the link below: https://www.ea.com/games/the-sims/the-sims-4/the-sims-4-high-school-years
In some cases, the players have not bought the packs from our trusted retailers. So, I would also request you to please check with the retailer once. I would also request you to please keep an eye on our official Website and Social media page for further updates and information. You may follow the below links for reference- 1. Twitter page link-https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor 2. Official website- www.ea.com or help.ea.com
and than this
As I have informed you that we are receiving the similar contacts and many of the customers are facing the same issue. However, good thing is that, this has been brought into the notice of the Game Team and they are diligently working to fix it as soon as possible. So, I would request you to wait for some time till this gets though I know nobody likes to wait but rest assured the team is actively working on it and the issue is been addressed on priority. Once the issue will fix the team will update this on our official Twitter Page. So, I would request you to please keep eye on our Twitter page for further updates.
So no clear information.
@mhdrmlekoo@EA_Cade@StewieGeeKing
official website says: Redeem code for packaged Product by September 8, 2023 to receive bonus content. Bonus content will be automatically entitled for digital Product.
easy...redeem = get
I'm more than happy waiting if I know what I'm waiting for. Sadly, the communication is lacking and this issue is not the first one of the kind. Last year there was a similar problem with Cottage Living preorder bonus, reportedly some people still didn't get it one year later... (still, like they will ever, lol 🥲)
Unfortunately, I have the same issue. Not only did I not receive the bonus content from Cottage Living, I now have the same issue with the High School Years. I contacted the support and I was told it is pre-order content - 4 different reps responded to the same email telling the same untrue and completely false information. This is so disappointing considering all the money I spent for the whole Sims 4 franchise and when it comes to some bonus content EA is not only unable to provide any support but the Customer Service is completely in the dark and misleading which is so discouraging.
Community Manager
