As I said to the retailer, if I knew there was a possibility I'd not get the bonus content, I'd not have brought the game. I said to the retailer they only gave me half the game but because I have already activated the game, they are refusing to give me a refund. If I knew in advance that only some retailers would be giving the bonus content, then I would have brought from them. Now I know, in future I'd get it from EAs "trusted" retailers but this message was not made clear in the promotion and so can EA just show people some good will? Next promotion, state it is "with selected retailers" or something. Please.
In the meantime, just let us have the bonus content. Players on the whole are patient as they wait for you to fix the game because we trust that you show us respect too.
I contacted Amazon and they just directed me to EA Help. EA told me that the issue is still being investigated.
EA community manager: "Contact your retailer."
Retailer: "Contact EA."
EA: "We are still investigating."
When cottage living got released we had the same issue with people not receiving pre-order items. It was sorted it by just granting people the items for activating the key in the first week. This "ask your retailer to send you another code for free" sounds highly dubious. The same retailers who already sold us keys wont give us another for free. Thats not how things work. If EA hands out "faulty" keys then its up to EA to fix it, not the retailers. EA should know that. A community manager should know that. So why try a non-solution when the cottage living solution worked?
Community Manager
