Hello! okay so ive been trying all day to get my sims 4 to open and it wont, and i cant seem to fix it. when i click on the app it brings me to my EA app , and when i open sims from there it 'loads' and reopens the EA app again. i saw another post on here experiencing something similar, they got a reply to which i used to try fix this issue but im still sim-less :(. if anyone knows how to fix this issue it would be greatly appreciated, thanks!!
I get this issue at least twice a week.
do you use any way to manually fix it or do you just wait for it to go back to normal?
The only thing that seems to work so far is to uninstall the game and then reinstall it. It's such a nuisance when all I want to do is sit down and play my favourite game.
Hopefully someone will post a solution here that will help both of us.
yeah hopefully! thanks for your help i appreciate it :))
bakr39niiweh If you still need help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
LOL, I'm going to have to let my very clever software tester husband read this and help me with it, because that was all extremely foreign to me 😆
Moochellie In your case, your software tester husband might save everyone some time by checking your antivirus for Sims 4-related actions. What you've described is often caused by an AV quarantining the game's executable (TS4_x64 or TS4_DX9_x64, or possibly TS4_Launcher_x64). Reinstalling the game would give you fresh copies of the .exe files, and you'd likely be able to play once before the AV interfered again. And I know this also might sound foreign, but a software tester would understand it.
Feel free to ask more questions about any of this if you like.
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