Community ManagerHey all,
The teams are aware of the missing pre-order content and are currently investigating. I'll update the thread here once we have more info on this.
Thank you for the reports!
Hi is there an update on this?
I spoke to Freddie from your Twitter Help team who said that Amazon UK had been sent codes for the items? This is his message:
"Thanks for reaching back out to me about this matter. I checked in on this and Amazon does indeed have codes to give to players who purchased The Sims 4 High School Years so they can receive the bonus content. Unfortunately, we are unable to assist with this missing content. I recommend to keep contacting Amazon about this matter. Thank you for contacting us! If you have any other questions, you can reach out to us via https://help.ea.com/en/."
As you can imagine, Amazon UK say different. I also have the two copies bug.
@ooleemme Hi, have you tried cross-sending the communication? Sending screenshots of what Amazon said to EA Help, and screenshots of what EA Help said to Amazon?
@EA_Cade @EA_Solaire Care for an update?
"Unfortunately, we are unable to assist with this missing content. I recommend to keep contacting Amazon about this matter."
Just to be clear. EA says it cant fix its game and wants you to contact amazon to fix it instead?
Community Manager
