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MHDRmlekoo's avatar
MHDRmlekoo
New Adventurer
4 years ago

I didn't get the Vibing Streamer Gear Digital Content

As in the subject, the Vibing Streamer Gear Digital Content is not available for me. I activated the code for the High School Years Expansion Pack this morning. I used a code from a box version I or...
pc
ooleemme's avatar
ooleemme
3 years ago

@EA_Solaire

Hi is there an update on this?

I spoke to Freddie from your Twitter Help team who said that Amazon UK had been sent codes for the items? This is his message:
"Thanks for reaching back out to me about this matter. I checked in on this and Amazon does indeed have codes to give to players who purchased The Sims 4 High School Years so they can receive the bonus content. Unfortunately, we are unable to assist with this missing content. I recommend to keep contacting Amazon about this matter. Thank you for contacting us! If you have any other questions, you can reach out to us via https://help.ea.com/en/."

As you can imagine, Amazon UK say different.  I also have the two copies bug.  

MHDRmlekoo's avatar
MHDRmlekoo
New Adventurer
3 years ago

@ooleemme Hi, have you tried cross-sending the communication? Sending screenshots of what Amazon said to EA Help, and screenshots of what EA Help said to Amazon?

@EA_Cade @EA_Solaire Care for an update?

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