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lepel030's avatar
lepel030
1 year ago
Solved

I don't own my expansion pack anymore.. I bought it a couple years back.

Hello, I have had some expansion packs for a long time now and still expanding the collection every now and then. I've had "Get To Work" for like over a year if not 2 but suddenly I don't own it anymore... EA tells me I have to buy it. I have used it a lot so I don't understand how this could happen. What can I do to get my expansion pack back? I still have all my other expansion packs..

pc
  • EA_Solaire's avatar
    EA_Solaire
    1 year ago

    @lepel030 

    If it's not showing in your order history, it sounds like you were accessing that via EA Play. If you have your Xbox account linked to your EA account, and you previously had Xbox Game Pass, that does include an EA Play membership. 

    You can reach out to live support so they can review your account details to see how you had previously played this pack: https://help.ea.com/en/help/faq/using-ea-help/ 

3 Replies

  • lepel030's avatar
    lepel030
    1 year ago

    I had fully purchased it, and I have never owned an EA play membership so I couldn't be mistaken. It's funny, because the expansion pack Get To Work is not in my order history anymore either... it's very weird... I've used it for years.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @lepel030 

    If it's not showing in your order history, it sounds like you were accessing that via EA Play. If you have your Xbox account linked to your EA account, and you previously had Xbox Game Pass, that does include an EA Play membership. 

    You can reach out to live support so they can review your account details to see how you had previously played this pack: https://help.ea.com/en/help/faq/using-ea-help/ 

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