I have an hp laptop and the shift click isn't working(sims 4)

@sasamiraaa   I hate the laptop touch pad. I have a small usb travel mouse that I use. As you didn't post the HP model you have I'm not sure as to the touch pad you have. My Dell laptop has buttons beneath the touch pad but it is still different from a generic desktop mouse. Years ago I was on a job out of state and the touch pad buttons were driving me crazy. Went to Wally World  and bought a cheap travel usb mouse.  No more problems after that.

add: try Start > Settings > Devices > Touchpad and see if you can configure the touch pad or if it is already configured.