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Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit.I Hope I put this in right ..
ea support already checked this and said there were no issues with it
To me that looks okay. Could you try taking out your screenshots folder and putting that on your desktop (located at: Documents\Electronic Arts\The Sims 4)
ok I did that
Try the game, sometimes that folder causes lag.
thank you and I will restart my computer and then try that
It seems to be better then what it was .. I do have a MODS folder but didn't know if I should delete whats in it or not. or move that to desk top too ? if you have any suggestions on that I would appreciate it. ilts not lagging to bad now..
clock is running better . kids got home from school at 3:09 which is better then before also
You can move that, the game will make a new folder automatically. If you don't use any mods/CC it won't make any difference.
Same with the screenshots folder, that might have been a bit too full.
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