Solved
i have no confirmation email so no product code!
so i wanted to play sims 4 and it said "redeem product code." it said it was in your confirmation email but i have no confirmation email! now i can't play sims 4. i don't want to redownload it. all o...
If you bought it from Origin it is tied to your Account and you can find it in your Game Library.
If you bought it elsewhere contact the store,
