I have two Electronic Arts folders, one Program Files, and also in Documents?
I have two Electronic Arts folders, one in the Programs Files folder and the second in the Documents folder, should this be the case?
I have been having trouble of my The Sims 4 game stuck in the loading screen after main menu, could this be the cause?
@greenims The folder in Program Files > Electronic Arts is for the EA App and has nothing to do with Sims 4. It's not a problem, and you can ignore it.
For the Sims 4 issue, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
