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SmartnLovely's avatar
SmartnLovely
8 years ago

I keep needing to get permission to download files from origin

I have been trying to download my sims 4 game for almost two days now and I can't. Either I get the message that my file directory is invalid or I need to give permission to origin to download. I have completely reset my windows 10 os thinking that was the problem. It wasn't. I have been through all the troubleshooting and also have had Microsoft do remote access on my computer to see if they could figure it out. Still haven't been able to figure out what's going on. I am literally going insane because I have been on the live chat and the phone with EA and no one seems to know how to help me. Hopefully someone here can help me out. I really just want to download and play my game.
pc

3 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @SmartnLovely  Did you try running Origin as administrator? Did someone change the destination folder in Origin preferences (Origin - application settings - installs & saves). What do you mean by reset Windows 10? Are you using any adware blocker or antivirus other then the default that comes with Windows 10?

  • SmartnLovely's avatar
    SmartnLovely
    8 years ago
    I've done all of that. No I upgraded my laptop to windows 10 and it gives you a reset option. I did that this morning thinking it was my OS. But even after I reset it I still am getting the file destination invalid error message. I have also had Microsoft remote access again this morning. They are still telling me that it is origin and not my computer
  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @SmartnLovely  You can change the destination folder in Origin. Check to see if this folder exists. Also some adware blockers and antivirus block the ports Origin uses. Origin needs to be allowed through third party adware blockers and antivirus or Origin may error on download.

    Who are "they" are telling you what?

    Did you check the Origin preferences and see if the destination folder actually exists?

    Are you using adware blocker and/or third party antivirus? Some ad blockers interfere with the download. Some antivirus interfere with the download

    Is the firewall configured for Origin?

    If Origin is the problem it has to be an issue in the preferences - check Origin application settings - installs and saves - check to see if the folders exist and your user can access them.

    When you start Origin with run as administrator should help user access issues.

    When Origin tries to download to your computer it sends a message asking if the destination folder exists and asks if a download to that folder can be done. It sounds like the communication is sending a user access violation or the folder doesn't exist. The most probable reason (but not the only reason) is the destination location has been changed to a non existent location. this location can be changed in Origin installs and saves options. Make sure this directory (folder) exists.

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