Apparently you had an EA play membership. When this ends it can happen that games you had before disappears from your Game Library. You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support
I have the same problem today and they told me that this is a ''current issue'' and the team is working on it... but it's been almost a year
Community ManagerHey @BABOUINGAMING do you own the base version of the game or have it through EA Play?
Darko
Yeah I do, i bought it in 2020 (Digital Deluxe edition)
@BABOUINGAMING My base game deluxe version turned into a bundle with Dine Out when I was using the EA app beta version. At that time I did not own Dine Out. Then when the EA app went live I got a message that said my bundle was not included in EA Play. Dine Out was removed but the base game stayed. All I had to do is purchase Dine Out to restore the game to the way it was. I do have an EA Play Pro membership. The base game is free to play (if you have a membership?) not sure how that exactly works. (I don't think EA knows either). Either way the game icon should still be in your game library. Mine says I have the EA Play Pro version but there is nothing that says I own the base game. In EA Play you can see what packs you own - but not the base game. I think there is a difference between the EA Play version and the owned version. Sounds like the IT guys (Lenny and Squiggy} are hard at work on this issue as we speak. Any moment now... Yea any moment now... Like I was saying. Stay tuned..
Community Manager
