I have the same problem today and they told me that this is a ''current issue'' and the team is working on it... but it's been almost a year
Community ManagerHey @BABOUINGAMING do you own the base version of the game or have it through EA Play?
Darko
Yeah I do, i bought it in 2020 (Digital Deluxe edition)
@BABOUINGAMING My base game deluxe version turned into a bundle with Dine Out when I was using the EA app beta version. At that time I did not own Dine Out. Then when the EA app went live I got a message that said my bundle was not included in EA Play. Dine Out was removed but the base game stayed. All I had to do is purchase Dine Out to restore the game to the way it was. I do have an EA Play Pro membership. The base game is free to play (if you have a membership?) not sure how that exactly works. (I don't think EA knows either). Either way the game icon should still be in your game library. Mine says I have the EA Play Pro version but there is nothing that says I own the base game. In EA Play you can see what packs you own - but not the base game. I think there is a difference between the EA Play version and the owned version. Sounds like the IT guys (Lenny and Squiggy} are hard at work on this issue as we speak. Any moment now... Yea any moment now... Like I was saying. Stay tuned..
Community ManagerHey @BABOUINGAMING for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a phone or chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat or call
Darko
Community Manager
