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Anonymous
7 years agoI purchased the game as a bundle which included the base of the game and the cats and dogs.
crinrict
7 years agoHero+
have you tried logging out and back in ?
If that still fails, you will probably need to contact a game advisor to check your account
Game advisors can be found through live chat or call-back
Click on this this link for fast finding https://help.ea.com/en/contact-us/
In Details here: How to contact a Game Advisor
About The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.52,724 PostsLatest Activity: 23 minutes ago
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