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Anonymous's avatar
Anonymous
8 years ago

i removed all my mods and my game still wont

i downloaded some cc a few weeks ago and it broke my sims 4. I've removed all my custom content and mods from the game and it still wont open. i have also repaired the game and uninstalled but it won...
pc
CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@jessicamoomoo

Reset your files to factory settings.

  • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
  • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
  • Start the game, make a new save, and see if the error is gone. 
    (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

  • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
    • Options.ini - your game settings
    • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
    • Screenshots
    • Custom music - if you have any
    • Tray - your library objects; like lots, rooms and sims
    • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

Good Luck! 🙂

  • Shaye4eva's avatar
    Shaye4eva
    Seasoned Newcomer
    10 months ago

    I’m currently having this issue and been having it for a while. I followed the steps on other occasions too and gave up a few times. I added one mod “MCCC” so that I could get an error report this time. I added the info below to see if that helps. 

    MC Command Center Last Exception Report

    Important MCCC Links
    Last Exception support on Discord server *Patron-only Last Exception support on Discord serverMCCC WebsiteDeaderpool's Patreon Page

    * = This channel requires a user to be verified as 'not a bot' before they can post there. Details are in the #server_info channel.

    OS: Darwin 20.6.0 - Darwin Kernel Version 20.6.0: Thu Jul 6 22:12:47 PDT 2023; root:xnu-7195.141.49.702.12~1/RELEASE_X86_64 Sims 4 Version: 1.109.185.1230

    Sims 4 Add-On Details (Click to expand/collapse) MCCC Version Details (Click to expand/collapse) Full Mod List (Click to expand/collapse) Population Details (Click to expand/collapse) MC Command Center Last Exception Sep 19 - 01:27:27 Summary

    • Last Module Called: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker.py
    • Last Function Called: evaluate_appearance_modifiers
    • Error message: Exception in Sim Timeline: Exception running Element (AttributeError: 'MergingAppearanceModifier' object has no attribute 'should_refresh_thumbnail'), CategoryID: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker:212

    Sim Info (Click to expand/collapse) Pretty Error CallStack (Click to expand/collapse) Full Error CallStack (Click to expand/collapse) MC Command Center Last Exception Sep 19 - 01:37:24 Summary

    • Last Module Called: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker.py
    • Last Function Called: evaluate_appearance_modifiers
    • Error message: Exception in Sim Timeline: Exception running Element (AttributeError: 'MergingAppearanceModifier' object has no attribute 'should_refresh_thumbnail'), CategoryID: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker:212

    Sim Info (Click to expand/collapse) Pretty Error CallStack (Click to expand/collapse) Full Error CallStack (Click to expand/collapse) MC Command Center Last Exception Sep 19 - 01:37:39 Summary

    • Last Module Called: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker.py
    • Last Function Called: evaluate_appearance_modifiers
    • Error message: Exception in Sim Timeline: Exception running Element (AttributeError: 'MergingAppearanceModifier' object has no attribute 'should_refresh_thumbnail'), CategoryID: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker:212

    Sim Info (Click to expand/collapse) Pretty Error CallStack (Click to expand/collapse) Full Error CallStack (Click to expand/collapse) MC Command Center Last Exception Sep 19 - 01:38:50 Summary

    • Last Module Called: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker.py
    • Last Function Called: evaluate_appearance_modifiers
    • Error message: Sim Emi Fujita failed to add buff NateTheL0ser_PrivatePracticeAllergens_SomethingInTheAir from state. Commodity:Commodity(NateTheL0ser_PrivatePracticeAllergens_AllergictoLeafMold/2408667012@0.0), Sim LOD:SimInfoLODLevel.BACKGROUND (AttributeError: 'MergingAppearanceModifier' object has no attribute 'should_refresh_thumbnail'), CategoryID: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker:212

    Sim Info (Click to expand/collapse) Pretty Error CallStack (Click to expand/collapse) Full Error CallStack (Click to expand/collapse) MC Command Center Last Exception Sep 19 - 01:40:17 Summary

    • Last Module Called: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker.py
    • Last Function Called: evaluate_appearance_modifiers
    • Error message: Exception in Sim Timeline: Exception running Element (AttributeError: 'MergingAppearanceModifier' object has no attribute 'should_refresh_thumbnail'), CategoryID: T:\InGame\Gameplay\Scripts\Server\buffs\appearance_modifier\appearance_tracker:212

    Sim Info (Click to expand/collapse) Pretty Error CallStack (Click to expand/collapse) Full Error CallStack (Click to expand/collapse)

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