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asx98x's avatar
asx98x
Seasoned Newcomer
11 months ago

in-game content

hey 

I made a purchase for the sims 4 add on Key from a store and i redeem it using EA.  but I am unable to instill it is showing that it is on in-game content but i am unable to find it kindly assist.

 

3 Replies

  • asx98x  It looks like you only bought the bonus items for Life & Death, not the pack itself.  These are the items players would get for ordering the pack in the first six weeks or so, and some third-party retailers sell keys for this content separately.  Since EA doesn't help with purchases from unauthorized third-party vendors, you'll need to take it up with the seller.

  • asx98x's avatar
    asx98x
    Seasoned Newcomer
    10 months ago

     most of the pack i took it from the same seller but for this pack I redeem it while there is another pack is installing Maby this the issue. may I know where I can find in-game content?

  • asx98x  The "in-game content" is just a couple of items that should show up in Build/Buy mode:

    • Mournful Melodies music box
    • Plumed Elegance mask
    • Lasting Legacy Family Portrait


    You should be able to search for them in Build/Buy.  And they should just be installed without your needing to do anything else.

    Again though, the problem is probably not how you redeemed the code, it's that you received a code for the bonus items rather than for the entire pack.  You'll need to take it up with the seller.