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agent4321876995's avatar
15 hours ago

infinite loading/crash

My game will open but instantly crashes when it gets to the loading screen. I can't even close the game, I have to open a second desktop to launch task manager and do it that way. I've repaired my game, made sure all of my mods are up to date, made sure there aren't any duplicates, made a new save folder in case it was a corrupted save and nothings working. The game only opens when I have no mods or cc

5 Replies

  • agent4321876995​ Taylor-Eggleston​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • agent4321876995's avatar
    agent4321876995
    Newcomer
    14 hours ago

    if you do find a solution please come back and tell me. i've just completely given up now

  • I am also having this issue and I have zero mods, only cc. It just gets stuck on the loading screen, doesnt make it to main menu, and sometimes Ill get the "not responding" pop up but I cant close the game unless I use task manager. It is infuriating 🙄

  • it looks like a UI mod issue do you have any mods   that use the ui like  ui cheats mod etc?