Forum Discussion

Piney_Cones's avatar
Piney_Cones
Seasoned Traveler
4 months ago
Solved

Infinite save screen, deletes previous save files upon "crash"

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Often (50% - 99%) What is your current game version number? 1.110.294.1020 What ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 months ago

    @Piney_Cones  Your dxdiag shows that OneDrive is crashing, so please try pausing syncing before you play.  Right-click the cloud icon in the lower-right corner of your screen, or in the Tray (^ icon), to see the option.

    If that doesn't help, please try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

Piney_Cones's avatar
Piney_Cones
Seasoned Traveler
4 months ago

Thank you for the quick reply crinrict. I have purged all cache and videos folders, updated my drivers for the computer, and tried "repairing game". Is that what you mean by the "clean folder" approach? I do still have six images in the screenshots folder. 

Playing this morning the game is now crashing more quickly. Three infinite save crashes in under an hour. I was using the terrain tool for elevation manipulation. I think the game may be hyper vulnerable to this particular BB tool atm. It also seems to be happening a few times when moving or placing stairs in BB.

oh and using hats in CAS caused it recently. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 months ago

@Piney_Cones  Your dxdiag shows that OneDrive is crashing, so please try pausing syncing before you play.  Right-click the cloud icon in the lower-right corner of your screen, or in the Tray (^ icon), to see the option.

If that doesn't help, please try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

  • Piney_Cones's avatar
    Piney_Cones
    Seasoned Traveler
    4 months ago

    I will try that and report back. 

  • Piney_Cones's avatar
    Piney_Cones
    Seasoned Traveler
    4 months ago

    Really appreciate your assistance. After turning the cloud function off, I have not had any further issues. Good to know that microsoft can be a source of this kind of issue. 

  • Piney_Cones's avatar
    Piney_Cones
    Seasoned Traveler
    4 months ago
    @puzzlezaddict I followed your instructions and had no crashes today. There was also an update for the game that dropped so maybe the update fixed it, but either way.. the microsoft cloud was crashed and I did disable it. No crashes!