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crinrict's avatar
crinrict
Hero+
11 years ago
Solved

[INFO] Game not activating issue

This thread is English only. Please do not post in another language

This issue should be solved now. 

Hi guys,

I see that there are quite a few of you having troubles activating their games.

I do not know what's going on atm but trying to find out. It does sound like a server issue to me but I don't know if that's the problem.

A few suggestions:

  • Please also refer to this FAQ for a few suggestions: [FAQ] Serial Codes, Game Activation and Download Issues
  • You can try contacting a game advisor to see if they can help you.
  • If nothing helps, please use this thread if you have the issue. Be merging threads in here so if you don't find your thread anymore, your post is probably in here.

Please include the follwing info in your post:

  1. Is this your first time installation or are you reinstalling the game ?
  2. Did you buy the DVD or Download Version ?
  3. Did you try the Game Time first ?
  4. What country are you in ?

  5. Which default input language are you using for your Windows? It might be worth testing whether you are able to proceed if you set it to English.

  6. Are you using any kind of proxy or VPN software to connect to the internet? 

pc
  • crinrict's avatar
    crinrict
    11 years ago

    Thanks for all the feedback from everyone if it's working or not.

    Since no one posted anymore. I'm going to assume that it is.

    Leaving it stickied one more day.

206 Replies

  • JalkVomEclipse's avatar
    JalkVomEclipse
    11 years ago

    I can't login. "We could not activate The Sims 4 Limited Edition on this computer using the Orgin Account you provided. Please locate your product key to activate the game using your Orgin Account."

    I enter product code: "The product key entered cannot be used to activate this game." 😕mileysad:

    http://i.hizliresim.com/n5Z7Ga.png

  • Cryphisss's avatar
    Cryphisss
    11 years ago

    I read two other threads about the same issue however concerning another EA game. The way they solved it was the following:

    1. One of the solutions that a user reported was to log out and in a few times on Origin. (seems weird but worth the try.) 

    2. The second most hopeful try is to contact EA Support, where you can have a live chat with a game advisor who can assist you with your issue once you explain it to him. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    Hi, i installed sims 4 on my work computer for my daughter and it worked fine.

    Then i wanted to install it on my home computer, which is the main place for her to play. I logged into my origin account with the same email and pass of course, and saw the game installing there. When it was ready, i pressed play, and then i got "cant install the game without a verifacation code"! i punched that in again and then i got"this verifacation key has already been used" ????

    Can someone help me with this?

    thanks.

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    11 years ago

    http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232

    You have already registered the game yourself and are trying to reinstall the game

    The game does not need to be registered again. Login in the Origin Client with the Email/PW you first registered the game on and download and install the game from there. The game only needs to be registered once and you won't need the code again after your initial registration. This is true for both the DVD and the download version. You can skip the activation step on reinstalling.

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    11 years ago

    Did you install the game before, maybe on a different account, the license is connected to your Origin account. 
    Best way to fix this is contacting the EA support. 

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