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crinrict's avatar
crinrict
Hero+
11 years ago

[Info] Sims 4 - Download & Installation & Startup issues

Update 2015/01/27. This is now obsolete. New FAQ is here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949 If you have further issue, please search the...
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AntonellaCapp's avatar
AntonellaCapp
11 years ago

my game will not preload it says preload on Aug 29 at 10 am and it is 12pm on Aug 29

crinrict's avatar
crinrict
Hero+
11 years ago

Try restarting Origin as well as logging out and back in.

  • Anonymous's avatar
    Anonymous
    11 years ago

    It didnt work. This is very unfair I paid to be able to download it early. ☹️

    • crinrict's avatar
      crinrict
      Hero+
      11 years ago

      Is your Origin online ? 

      Is it greyed out still for you ?

      • Anonymous's avatar
        Anonymous
        11 years ago

        Yeah.

    • EA_Spectre's avatar
      EA_Spectre
      Icon for Community Admin rankCommunity Admin
      11 years ago

      Thanks for making us aware of this everyone, we are looking into this.

      For the time being, can you try to re-start your computer and then try again to pre-load?

      Power-cycling your modem / router may also help here.

  • gia54321's avatar
    gia54321
    11 years ago

    well where i live, the game is out, and i Tried all of those things but it didn't work. help.

    @crinrict wrote:

    Try restarting Origin as well as logging out and back in.

    @crinrict wrote:

    Try restarting Origin as well as logging out and back in.



About The Sims 4 Technical Issues - PC

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