Forum Discussion

Hero+

11 years ago

[Info] Sims 4 - Download & Installation & Startup issues

Update 2015/01/27. This is now obsolete. New FAQ is here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949 If you have further issue, please search the...

AntonellaCapp

Not applicable

11 years ago

my game will not preload it says preload on Aug 29 at 10 am and it is 12pm on Aug 29

crinrict

Hero+

11 years ago

Try restarting Origin as well as logging out and back in.

Anonymous
Not applicable
11 years ago
It didnt work. This is very unfair I paid to be able to download it early. ☹️
- crinrict
  Hero+
  11 years ago
  Is your Origin online ?
  
  Is it greyed out still for you ?
  - Anonymous
    Not applicable
    11 years ago
    Yeah.
- EA_Spectre
  Community Admin
  11 years ago
  Thanks for making us aware of this everyone, we are looking into this.
  
  For the time being, can you try to re-start your computer and then try again to pre-load?
  
  Power-cycling your modem / router may also help here.
gia54321
Not applicable
11 years ago
well where i live, the game is out, and i Tried all of those things but it didn't work. help.
@crinrict wrote:
Try restarting Origin as well as logging out and back in.
@crinrict wrote:
Try restarting Origin as well as logging out and back in.