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crinrict's avatar
crinrict
Hero+
12 years ago

[Info] Sims 4 - Download & Installation & Startup issues

Update 2015/01/27. This is now obsolete. New FAQ is here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949 If you have further issue, please search the...
pc
EshaPaul82's avatar
EshaPaul82
12 years ago

I tried to talk to EA help, but they didn't understand what I was asking. My preload date is 8-29-14 1pm it's 2:32pm now. It's still greyed out.

crinrict's avatar
crinrict
Hero+
12 years ago

It's possible that they don't let everyone download at the same time. There's tons of people preloading right now. You have the whole weekend and you can't play before Tuesday anyways.

Try logging out and back in and make sure that your Origin shows you as online.

If that fails, give it a few hours, then try again.

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