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crinrict's avatar
crinrict
Hero+
12 years ago

[Info] Sims 4 - Download & Installation & Startup issues

Update 2015/01/27. This is now obsolete. New FAQ is here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949 If you have further issue, please search the...
pc
Anonymous's avatar
Anonymous
12 years ago

Dear charlieredwood and taynacoelho,

Can you provide the following details:
1) Operating System
2) Date of Installation
3) Is this a new problem for you? (i.e. The game worked before an update? If so which one?)
4) Have you uninstalled and re-installed the game?

Thanks,
Nathan Maltba

Anonymous's avatar
Anonymous
12 years ago
OS Hp PC I bought the game in December 2013
And I can't preload the sims 4 there is no option to start Preloading the game and it is still grayed out I have never preload a game before and orgin has always run fine
I tryed uninstalling orgin client because people said that helped fix it but that didn't work for me my order still says processing

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