Forum Discussion
First my origin it says tha the sims 4 it would be available at september 4th and now it says tha it would be available in 1 day and 17 hours :0 And i live in Europe why?
@spittokopitis00 wrote:
First my origin it says tha the sims 4 it would be available at september 4th and now it says tha it would be available in 1 day and 17 hours :0 And i live in Europe why?
@spittokopitis00 Hi,
First, make sure you check which region your country falls under, we listed them here: http://help.ea.com/en/article/region-definitions-for-release-times/
Next, check the Sims 4 release schedule is listed here: http://help.ea.com/en/article/the-sims-4-release-schedule/
So there are some countries that haven't been listed under European Nations 1, these will all release within the European Nations 2 release, along with UK, Ireland and Portugal.
Cheers,
Nils
- Anonymous12 years ago
What should I do if I live in the united states, and it is still grayed out? Since I preordered the game to have DVD, and spent all last night trying to find a solution. It says I can't play until 9/3/14 at 5pm???
- EA_David12 years ago
Community Admin
@Noa_Claudia Do you have any proxy or VPN? Are you in the mainland US or one of the territories?
- Anonymous12 years ago
I live on the mainland. Wisconsin to be exact. And I just ended up waiting for the time to lapse, since I had to go to work. I do not know what a proxy, or a VPN is either. ☹️
@EA_David wrote:@Noa_Claudia Do you have any proxy or VPN? Are you in the mainland US or one of the territories?
- 12 years ago
I live in Cyprus 🙂 origin it says that it would be available at 5th september and the game it says tha it would be available at 4th september and I live i Europe ☹️
- EA_Nils12 years ago
Community Admin
Unfortunately Cyprus appears to be among the other European Nations 2. The article is a bit misleading in that regard, sorry for the confusion.- EA_Nils12 years ago
Community Admin
As a general note for those experiencing issues, we have added some steps to the initial post by crinrict to assist anyone experiencing issues with the startup of the game.
Startup issues - General
- Ensure that Antivirus or security software is not blocking the launch of the game
- Run a Repair of the game client. To do this, right-click the game panel in Origin and choose the Repair option.
- Make sure that you run Origin and the game as administrator
- Check that you do not have any programs running that my cause conflict with Origin
- If that still does not help, please run a Clean Boot as this will help with stopping any other programs from interfering
- Update your drivers
Startup Issues - Specific
- "Invalid License. Reason code = Missing DLL: [msvcp120.dll] Error: 0x7E" => Install vcredist_x86.exe from Microsoft. [Instructions in spoiler]
Spoiler1. Go to linked Microsoft page.
2. Click red download button
3. Select vcredist_x86.exe and click next.
4. Double click the downloaded file from your browser downloads and proceed with the installation.