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crinrict's avatar
crinrict
Hero+
12 years ago

[Info] Sims 4 - Download & Installation & Startup issues

Update 2015/01/27. This is now obsolete. New FAQ is here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949 If you have further issue, please search the...
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spittokopitis00's avatar
spittokopitis00
12 years ago

I live in Cyprus 🙂 origin it says that it would be available at 5th september and the game it says tha it would be available at 4th september and I live i Europe ☹️

EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
12 years ago
Unfortunately Cyprus appears to be among the other European Nations 2. The article is a bit misleading in that regard, sorry for the confusion.
  • EA_Nils's avatar
    EA_Nils
    Icon for Community Admin rankCommunity Admin
    12 years ago

    As a general note for those experiencing issues, we have added some steps to the initial post by crinrict to assist anyone experiencing issues with the startup of the game.

    Startup issues - General 

    1. Ensure that Antivirus or security software is not blocking the launch of the game
    2. Run a Repair of the game client. To do this, right-click the game panel in Origin and choose the Repair option.
    3. Make sure that you run Origin and the game as administrator
    4. Check that you do not have any programs running that my cause conflict with Origin
    5. If that still does not help, please run a Clean Boot as this will help with stopping any other programs from interfering
    6. Update your drivers 

    Startup Issues - Specific 

    Spoiler
    1. Go to linked Microsoft page.
    2. Click red download button
    3. Select vcredist_x86.exe and click next.
    4. Double click the downloaded file from your browser downloads and proceed with the installation.
    • LemonDialectic's avatar
      LemonDialectic
      12 years ago

      I have a problem starting Sims 4.

      I press Play, it greys out. I check task manager and TS4.exe shows up for a few seconds then dissappears. 

      I have done these steps which did not help.

      1) Turned off my AV.

      2) Repaired game client

      3) Ran origin and Sims 4 as admin

      4) Checked that I wasn't running any programs that may conflict with origin.

      5) Did a clean boot

      6) Updated drivers.

      None of these steps solved my problem.

      • EA_Nils's avatar
        EA_Nils
        Icon for Community Admin rankCommunity Admin
        12 years ago

        @LemonDialectic Hi,

        Can you check whether the TS4.exe (or any other programs) crashed around the time when you tried?

        You should be able to look into it by checking your reliability monitor following the steps below:


        1. Press Win+R to open the run box
        2. Type perfmon /rel to open the reliability monitor.

        This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to The Sims 4. Click show details and then paste the info that is listed in there in here.

        Cheers,

        Nils

    • Anonymous's avatar
      Anonymous
      12 years ago

      Didn't work. Even manually replaced the .dll files. Repaired, uninstalled and reinstalled several times. Apparently, it's still missing.

      Edit: This is referring to the issues with msvcp120.dll. None of the fixes posted have worked.

      • EA_David's avatar
        EA_David
        Icon for Community Admin rankCommunity Admin
        12 years ago

        @Lormagoth It might be worth restarting your machine with a Clean Boot, and make sure your're on an administrator account and try the redist package again.

        If the issue persists, you might want to run the system file checker to ensure there's nothing wrong with your Windows.


        Other things to watch for are overzealous security software and/or any malware on your machine.

    • Anonymous's avatar
      Anonymous
      12 years ago

      I have got similar problem but with error 0xc1. Tried to install packages for VC. No result.

      "Invalid License.  Reason code = Missing DLL: [msvcp120.dll] Error: 0xC1"

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