Community AdminCommunity AdminAs a general note for those experiencing issues, we have added some steps to the initial post by crinrict to assist anyone experiencing issues with the startup of the game.
Startup issues - General
Startup Issues - Specific
I have a problem starting Sims 4.
I press Play, it greys out. I check task manager and TS4.exe shows up for a few seconds then dissappears.
I have done these steps which did not help.
1) Turned off my AV.
2) Repaired game client
3) Ran origin and Sims 4 as admin
4) Checked that I wasn't running any programs that may conflict with origin.
5) Did a clean boot
6) Updated drivers.
None of these steps solved my problem.
Community Admin@LemonDialectic Hi,
Can you check whether the TS4.exe (or any other programs) crashed around the time when you tried?
You should be able to look into it by checking your reliability monitor following the steps below:
1. Press Win+R to open the run box
2. Type perfmon /rel to open the reliability monitor.
This opens a window where you can click on the error's visually shown (white X in red circle) to find the latest one related to The Sims 4. Click show details and then paste the info that is listed in there in here.
Cheers,
Nils
Here it is:
Description
Faulting application name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4
Faulting module name: TS4.exe, version: 1.0.625.10, time stamp: 0x53ed5fc4
Exception code: 0xc000001d
Fault offset: 0x01a52a57
Faulting process ID: 0x2328
Faulting application start time: 0x01cfc88ead1ed466
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Faulting module path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
Report ID: eff586ef-3481-11e4-826c-00ac7bc56961
Faulting package full name:
Faulting package-relative application ID:
Didn't work. Even manually replaced the .dll files. Repaired, uninstalled and reinstalled several times. Apparently, it's still missing.
Edit: This is referring to the issues with msvcp120.dll. None of the fixes posted have worked.
Community Admin@Lormagoth It might be worth restarting your machine with a Clean Boot, and make sure your're on an administrator account and try the redist package again.
If the issue persists, you might want to run the system file checker to ensure there's nothing wrong with your Windows.
Other things to watch for are overzealous security software and/or any malware on your machine.
@EA_David wrote:@Lormagoth It might be worth restarting your machine with a Clean Boot, and make sure your're on an administrator account and try the redist package again.
If the issue persists, you might want to run the system file checker to ensure there's nothing wrong with your Windows.
Other things to watch for are overzealous security software and/or any malware on your machine.
Did a clean boot installation of the 64 bit package. No dice. System file checker says there were no violations. Ran through my firewall settings and security software and made sure anything that was EA was good to go, as well as anything tied to system 32 and/or .dll applications/files just to be sure.
The error persists!
I have got similar problem but with error 0xc1. Tried to install packages for VC. No result.
"Invalid License. Reason code = Missing DLL: [msvcp120.dll] Error: 0xC1"
