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crinrict's avatar
crinrict
Hero+
12 years ago

[Info] Sims 4 - Download & Installation & Startup issues

Update 2015/01/27. This is now obsolete. New FAQ is here: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949 If you have further issue, please search the...
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EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
12 years ago

As a general note for those experiencing issues, we have added some steps to the initial post by crinrict to assist anyone experiencing issues with the startup of the game.

Startup issues - General 

  1. Ensure that Antivirus or security software is not blocking the launch of the game
  2. Run a Repair of the game client. To do this, right-click the game panel in Origin and choose the Repair option.
  3. Make sure that you run Origin and the game as administrator
  4. Check that you do not have any programs running that my cause conflict with Origin
  5. If that still does not help, please run a Clean Boot as this will help with stopping any other programs from interfering
  6. Update your drivers 

Startup Issues - Specific 

Spoiler
1. Go to linked Microsoft page.
2. Click red download button
3. Select vcredist_x86.exe and click next.
4. Double click the downloaded file from your browser downloads and proceed with the installation.
Anonymous's avatar
Anonymous
12 years ago

Didn't work. Even manually replaced the .dll files. Repaired, uninstalled and reinstalled several times. Apparently, it's still missing.

Edit: This is referring to the issues with msvcp120.dll. None of the fixes posted have worked.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    12 years ago

    @Lormagoth It might be worth restarting your machine with a Clean Boot, and make sure your're on an administrator account and try the redist package again.

    If the issue persists, you might want to run the system file checker to ensure there's nothing wrong with your Windows.


    Other things to watch for are overzealous security software and/or any malware on your machine.

    • Anonymous's avatar
      Anonymous
      12 years ago
      @EA_David wrote:

      @Lormagoth It might be worth restarting your machine with a Clean Boot, and make sure your're on an administrator account and try the redist package again.

      If the issue persists, you might want to run the system file checker to ensure there's nothing wrong with your Windows.


      Other things to watch for are overzealous security software and/or any malware on your machine.

      Did a clean boot installation of the 64 bit package. No dice. System file checker says there were no violations. Ran through my firewall settings and security software and made sure anything that was EA was good to go, as well as anything tied to system 32 and/or .dll applications/files just to be sure. 

      The error persists!

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