I've been able to play the game on my laptop.
But I'd like to play it on my desktop.
Community Admin@Beckii1317 Can you try restarting Origin as and administrator and see if you can get the Install to complete then.
@LemonDialectic I fear this might need to go to support and have an msinfo looked at, but before that can you double check for windows updates, and/or run the system file checker to ensure that your Windows doesn't have any issues.
@Lormagoth Ah yes, sorry. Thanks for the edit. Just to double check (likely not a factor, but I'm running short on ideas), are you running the x86 version, even if you're using a 64-bit OS? On the offchance that there's some download/CDN issue, can you use the redist from the game folder instead? It should be at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist
Already ran a system file checker about three times while trying to solve this.
Also windows update is clear, nothing to update.
what's msinfo?
If you need any more info let me know.
@EA_David wrote:@Beckii1317 Can you try restarting Origin as and administrator and see if you can get the Install to complete then.
@LemonDialectic I fear this might need to go to support and have an msinfo looked at, but before that can you double check for windows updates, and/or run the system file checker to ensure that your Windows doesn't have any issues.
@Lormagoth Ah yes, sorry. Thanks for the edit. Just to double check (likely not a factor, but I'm running short on ideas), are you running the x86 version, even if you're using a 64-bit OS? On the offchance that there's some download/CDN issue, can you use the redist from the game folder instead. It should be at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist
I've been using the game folder redist files. I also downloaded extras to test just that. I also tried installing both, since it certainly didn't stop me.
@EA_David wrote:@Beckii1317 Can you try restarting Origin as and administrator and see if you can get the Install to complete then.
@LemonDialectic I fear this might need to go to support and have an msinfo looked at, but before that can you double check for windows updates, and/or run the system file checker to ensure that your Windows doesn't have any issues.
@Lormagoth Ah yes, sorry. Thanks for the edit. Just to double check (likely not a factor, but I'm running short on ideas), are you running the x86 version, even if you're using a 64-bit OS? On the offchance that there's some download/CDN issue, can you use the redist from the game folder instead? It should be at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist
I think I hit cancel instead of post.
I tried both the game files and separately downloaded ones earlier, and both the x64 and x86 and both at the same time.
Community AdminAh, sorry if I missed that, there's a lot of activity right now. If you had a persistent issue, and regular troubleshooting wasn't resolving the issue, you might need to submit an MSinfo to support. It's a huge file and has loads of information, so we can't ask for them through AHQ. It might be worth uninstalling, running ccleaner, then reinstalling. Note that you can keep the existing files as a backup, so you don't redownload from scrach
Could you let me know where to submit my MSinfo file?
I Completed a PC cleanup now i am gettin the VC++ Runtime redistributable package was not installed successfully issue. I have been into the Program File and tried to update them but i am getting the following error: The window installer service could not be acessed.
Any ideas anyone?
Community Admin@LemonDialectic In that case you'd contact support (steps below) and go through the process there. That would likely require some repetition of steps.
https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#contact
@Beckii1317 Try the Method 1 step in this MS tutorial, to make sure that Windows Installer is running. You mention Program files, do you mean you tried to run the redists at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist?
Thanks where is this Ms tutorial? Yes i tried to run the redists at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist and got no luck. ☹️
Thankyou!
(hooboy, 55 minute wait. *get coffee*)
Went through support chat doing basically the same sort of things as described in this thread.
1) Disabled UAC
2) Clean Booted
3) Cleared Temp
4) Repaired Game
5) Ran as Admin
None worked.
EA_David - If anyone has the same issue as me, where none of the basic troubleshooting steps resolve the issue, then they should uninstall the game and reinstall it.
Then, run both of the redist packages. It should work. It worked for me.
Sometimes it gets corrupted game side during the installation process.
Sorry what are these Redist packages?
Origin Games\The Sims 4\__Installer\vc\vc2013\redist
vcredist_x86.exe
vcredist_x64.exe
Microsoft's link to same things
http://www.microsoft.com/en-us/download/details.aspx?id=40784
Visual C++ Redistributable Packages for Visual Studio 2013
The Redist packages are the things that allow certain applications (built on C++ I believe) to run.
So, if you are interested in installing them, they can be found in your game folder.
Just navigate to your game folder -> Click _Installer -> Click vc -> Click vc2013 -> Click Redist - > Then run both applications (x64 and x86).
They can also be found here if you need to download them: http://www.microsoft.com/en-us/download/details.aspx?id=40784
Edit: Thanks Woot, you beat me to it.
Community Manager
