Community Admin@Beckii1317 Can you try restarting Origin as and administrator and see if you can get the Install to complete then.
@LemonDialectic I fear this might need to go to support and have an msinfo looked at, but before that can you double check for windows updates, and/or run the system file checker to ensure that your Windows doesn't have any issues.
@Lormagoth Ah yes, sorry. Thanks for the edit. Just to double check (likely not a factor, but I'm running short on ideas), are you running the x86 version, even if you're using a 64-bit OS? On the offchance that there's some download/CDN issue, can you use the redist from the game folder instead? It should be at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist
@EA_David wrote:@Beckii1317 Can you try restarting Origin as and administrator and see if you can get the Install to complete then.
@LemonDialectic I fear this might need to go to support and have an msinfo looked at, but before that can you double check for windows updates, and/or run the system file checker to ensure that your Windows doesn't have any issues.
@Lormagoth Ah yes, sorry. Thanks for the edit. Just to double check (likely not a factor, but I'm running short on ideas), are you running the x86 version, even if you're using a 64-bit OS? On the offchance that there's some download/CDN issue, can you use the redist from the game folder instead? It should be at C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist
I think I hit cancel instead of post.
I tried both the game files and separately downloaded ones earlier, and both the x64 and x86 and both at the same time.
Community Manager
