Hi, I just got my internet back after weeks of waiting, and was looking forward to playing the sims 4. Today I went to install it but it was greyed out. I checked my order history and said the order was processing, when I know for a fact I was billed the 70$ to buy the delux version weeks before the preload date, as my bank account had been drained that amount of money from the use of my visa. Is there any way to fix this, and if not is there a way to get a refund so late after the order?
If the computer has been offline for a long time, perhaps try closing origin down completely and relaunching / relogging in.
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If it's still stuck in prcoessing:
Contact a Game Adviser
http://help.ea.com/en/contact-us/new/
They should be able to verify that your funds clear and unjam it.
They may also offer you to have it refunded and you can repurchase; at which point it would be activated at time of sale.
I would not want to wait for a solution past that if I was you. I would want to have it completed one of the two ways before I left a Game Adviser's chat/phone conversation. If they want you to wait an unknown amount of time to have it fixed, I personally would ask for a refund so I could repurchase it.
That was one of the first things I tryed, and it had no effect.
