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crinrict's avatar
crinrict
Hero+
11 years ago

[INFO] Sims 4 and Windows 10

Hi guys, to keep the Windows 10 release a bit organized, I'm making a sticky. I'll be putting solutions/problems on the first page and I'll be moving threads in here. Please put all your iss...
pc
Anonymous's avatar
Anonymous
11 years ago

I am having the same issues as @JessandThomas22 with a fresh install of the game on Windows 10. I did a fresh install of Windows 10 (told it to "Keep Nothing"), and have installed Origin and Sims 4.

Here's the full text of the error:

Unable to Start:

Cannot start because required game data is missing or damaged. Please try reinstalling the game.

I've tried reinstalling 3 times, even tried reinstalling Origin, keep getting same error message. I tried your solution of clearing the cache and renaming the Sims 4 folder, but the problem is that there is no Sims 4 folder in documents yet, as this is a fresh install.

aT1C's avatar
aT1C
New Hotshot
11 years ago

Hello Thuderlord,

I suggest trying to do a manual Uninstall of Origin and use CCleaner.

Link to Manual Uninstall of Origin: http://help.ea.com/en/article/manually-uninstalling-origin/

Link to CCleaner: http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

What they would do if there is anything corrupted in the files for origin and something left behind in the systems after you updated to Windows 10 they would take care of it.

Best regards,

aT1C

EDIT (SandArcher) @Thunderlord

  • Anonymous's avatar
    Anonymous
    11 years ago
    @aT1C wrote:

    Hello Thuderlord,

    I suggest trying to do a manual Uninstall of Origin and use CCleaner.

    Link to Manual Uninstall of Origin: http://help.ea.com/en/article/manually-uninstalling-origin/

    Link to CCleaner: http://help.ea.com/en/article/how-to-use-ccleaner-to-fix-pc-issues/

    What they would do if there is anything corrupted in the files for origin and something left behind in the systems after you updated to Windows 10 they would take care of it.

    Best regards,

    aT1C

    EDIT (SandArcher) @Thunderlord

    Hmm, I followed the instructions to do a manual uninstall (in fact, whenever I saw an Origin Games entry I deleted those as well) and then used CCLEANER to clean nearly everything I could checkmark. Still no luck.

    When I re-installed Origin after all this cleanup it knew what my account info was and logged me in automatically. I figure I may have missed something when cleaning the registry, as I'm pretty sure it shouldn't have remembered the account info. When I re-installed Sims 4 and tried it, same error message.

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