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error at start up [135dec40:90f690cf:00000075:495f32a0]","id":"message:11847307","revisionNum":1,"repliesCount":37,"author":{"__ref":"User:user:597026"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-pc-en"},"conversation":{"__ref":"Conversation:conversation:11847307"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:11847307"},"body@stripHtml({\"truncateLength\":200})":" Since a few days, my Sims 4 won't start, and instead I get the error: Unable to start: Initilization error at start up [135dec40:90f690cf:00000075:495f32a0] My game and EA app are both in German. ...","body@stringLength":"2324","rawBody":"

Since a few days, my Sims 4 won't start, and instead I get the error:

Unable to start: Initilization error at start up
[135dec40:90f690cf:00000075:495f32a0]

My game and EA app are both in German. I am on Windows 10 Home 64-bit.

I have researched the problem in the forums and I have tried practically EVERYTHING.

Here's what I tried:

Repair the game (multiple times)
I don't have any mods or cc, so the mods folder was empty anyways
Move my account folder somewhere else (it creates a new one when trying to start)
Start the game .exe as administrator
Start EA app as administrator
Uninstall and reinstall The Sims
Uninstall and reinstall EA app
Uninstalled EA app, ran ccCleaner, reinstalled EA app
Tried to install origin instead and start it from there
Checked the locale entries in the windows registry, the were all set to German
Change the language in the EA app to English, tried to run it, and then back to German, tried again
Disabled onedrive
Disabled all antivirus, windows defender, controlled folder access
Created a fresh local windows administrator account and tried to start from within the new account
Used takeown /F \"C:\\Users\\username\\Documents\" (with my username) to fix potential permission problems
Reinstalled Visual C++ Redistributable Runtimes (All-in-One Feb 2024 version)
Did a clean boot of windows

I restarted after each step. Still, the error happens, Sims does not start.

I noticed that in my \"documents/electronic arts\" folder, there were two profile folders: \"The Sims 4\" and \"Die Sims 4\". I have never changed the language of my game, so I am not sure why those two existed. I moved them both, and it created a new one, which didn't help with the problem.

I have run dxdiag, the output is attached.

Nothing has worked at all. I still get the same error on startup. The game with all content is completely unplayable for me, and I have spend 3+ hours trying to fix this.

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You (both) have already spend a lot of time helping me, so I can't really ask for you to do more. But if you are up for it, and want to find out more, I would also be curious what we can find out!

","body@stringLength":"203","rawBody":"

You (both) have already spend a lot of time helping me, so I can't really ask for you to do more. But if you are up for it, and want to find out more, I would also be curious what we can find out!

","kudosSumWeight":0,"repliesCount":10,"postTime":"2024-04-21T03:02:23.419-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11847334_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1162},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzMzNQ","node":{"__ref":"ForumReplyMessage:message:11847335"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzMzNg","node":{"__ref":"ForumReplyMessage:message:11847336"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzMzNw","node":{"__ref":"ForumReplyMessage:message:11847337"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzMzOA","node":{"__ref":"ForumReplyMessage:message:11847338"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzMzOQ","node":{"__ref":"ForumReplyMessage:message:11847339"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzM0MA","node":{"__ref":"ForumReplyMessage:message:11847340"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzM0MQ","node":{"__ref":"ForumReplyMessage:message:11847341"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzM0Mg","node":{"__ref":"ForumReplyMessage:message:11847342"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzM0Mw","node":{"__ref":"ForumReplyMessage:message:11847343"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwyNXwzOToxfGludCwxMTg0NzMzNSwxMTg0NzM0NA","node":{"__ref":"ForumReplyMessage:message:11847344"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1744273162764":{"__typename":"CachedAsset","id":"theme:customTheme1-1744273162764","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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@Liriel_N

\n\n

The game is clearly not installed correctly, so there is something we cannot see that is blocking the correct creation of the registry entries and probably a few other things.
That remains a problem, regardless of whether what I am suggesting now helps to get the game running.

\n\n

Once we are here we can at least see if the game is running with the correct registry entries:

Under the [HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Maxis\\The Sims 4] node:

Right klick \"The Sims 4\" > choose \"Neu\" > Zeichenfolge (name the Zeichenfolge \"DisplayName\" (without the quotes)
Double click on the new created \"DisplayName\" Zeichenfolge > Copy and paste \"Die Sims™ 4\" (without the quotes) into the \"Wert\" line\" > OK.

\n\n

Right klick \"The Sims 4\" > choose \"Neu\" > Zeichenfolge (name the Zeichenfolge \"Locale\" (without the quotes)
Double click on the new created \"Locale\" Zeichenfolge > Copy and paste \"de_DE\" (without the quotes) into the \"Wert\" line\" > OK.

\n\n

Right klick \"The Sims 4\" > choose \"Neu\" > Zeichenfolge (name the Zeichenfolge \"Product GUID\" (without the quotes)
Double click on the new created \"Product GUID\" Zeichenfolge > Copy and paste \"{48EBEBBF-B9F8-4520-A3CF-89A730721917}\" (without the quotes) into the \"Wert\" line\" > OK.

\n\n

Do the same under the [HKEY_LOCAL_MACHINE\\SOFTWARE\\Maxis\\The Sims 4] node.

Should look like that except the different game location and the already present entries: (Right click > Open in new tab, for a bigger picture)

Restart the PC > Look if Windows and Revo now see Sims 4 as installed.

Test the game.

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@Liriel_N

\n\n

Once we are here we can at least see if the game is running with the correct registry entries:

Under the [HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW6432Node\\Maxis\\The Sims 4] node:

\n\n

Do the same under the [HKEY_LOCAL_MACHINE\\SOFTWARE\\Maxis\\The Sims 4] node.

Should look like that except the different game location and the already present entries: (Right click > Open in new tab, for a bigger picture)

Restart the PC > Look if Windows and Revo now see Sims 4 as installed.

Test the game.

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@Liriel_N

\n\n

OK, that sounds good. 👍

\n\n

If you like, we can try to find the culprit that caused the problem in the first place.
But we can't promise that we will be able to, or that it will be of much benefit.

On the other hand, it is clear that there is a problem in your system.
So this is your decision.

","body@stringLength":"476","rawBody":"

@Liriel_N

\n\n

OK, that sounds good. 👍

\n\n

If you like, we can try to find the culprit that caused the problem in the first place.
But we can't promise that we will be able to, or that it will be of much benefit.

On the other hand, it is clear that there is a problem in your system.
So this is your decision.

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Initilization error at start up [135dec40:90f690cf:00000075:495f32a0]","moderationData":{"__ref":"ModerationData:moderation_data:11847335"},"body":"

@Liriel_N I'm still interested, and I'm pretty sure Holger1405 is too. So please post a new dxdiag. Please also list the antivirus you originally had, the one you removed when troubleshooting. And let me know whether you're using any other security software at all.

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I attached the new dxdiag.

The antivirus finding that malwarebytes had was PUP.Optional.OffersOlymp, aka a spam firefox extension trying to push some online shopping ads. I think it was not activated or didn't work \"correctly\", as I never saw any ad (I use adblockers) and didn't notice that the unwanted extension was even there.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-04-21T07:40:09.458-07:00","lastPublishTime":"2024-04-21T07:40:09.458-07:00","metrics":{"__typename":"MessageMetrics","views":1134},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11847307/message:11847336","repliesCount":8,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","node":{"__ref":"Attachment:{\"id\":\"attachment:message11847336AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/the-sims-4-technical-issues-pc-en/238519/1/DxDiag2.txt\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"343","rawBody":"

I attached the new dxdiag.

@Liriel_N wrote:
\n
I attached the new dxdiag.
\n\n
The antivirus finding that malwarebytes had was PUP.Optional.OffersOlymp, aka a spam firefox extension trying to push some online shopping ads. I think it was not activated or didn't work \"correctly\", as I never saw any ad (I use adblockers) and didn't notice that the unwanted extension was even there.
\n

So the only Antivirus you used was malwarebytes?
Do you use other security software?

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@Liriel_N wrote:
\n
I attached the new dxdiag.
\n\n
The antivirus finding that malwarebytes had was PUP.Optional.OffersOlymp, aka a spam firefox extension trying to push some online shopping ads. I think it was not activated or didn't work \"correctly\", as I never saw any ad (I use adblockers) and didn't notice that the unwanted extension was even there.
\n

So the only Antivirus you used was malwarebytes?
Do you use other security software?

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No, I only have the things that are part of the operating system. No other antivirus software.

Same for malwarebytes - I did not have it originally. After sims didn't start anymore, I downloaded the free version and did the scan.

No, I only have the things that are part of the operating system. No other antivirus software.

Same for malwarebytes - I did not have it originally. After sims didn't start anymore, I downloaded the free version and did the scan.

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@Liriel_N

\n\n

Are there \"unknown device\" (Or not working devices) listed in your device manager? (Geräte Manager)

If so, please provide a screenshot of the device manager. (Nodes with unknown devices open)

\n\n

Please also upload the \"InstallLog.txt\" from under \"C:\\Program Files\\EA Games\\The Sims 4\\__Installer\\\"

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@Liriel_N

\n\n

Are there \"unknown device\" (Or not working devices) listed in your device manager? (Geräte Manager)

If so, please provide a screenshot of the device manager. (Nodes with unknown devices open)

\n\n

Please also upload the \"InstallLog.txt\" from under \"C:\\Program Files\\EA Games\\The Sims 4\\__Installer\\\"

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Device manager looks completely fine - no \"unknown\" or not working devices. I also expanded all sections and checked them.

I attached the InstallLog.txt.

I notice are some notes stating \"Game has been previously installed.\" in there.

I suspect that I never fully managed to delete The Sims completely. It did not appear in revo nor in the windows apps list, and there was no \"uninstall\" option in the EA app, so all I could do was delete the installation folder, move and rename my profile folder, and then later do the whole re-installation of windows on top of that. But I wouldn't be surprised if something was still left over from there. So I only got it removed as much as I could.

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Device manager looks completely fine - no \"unknown\" or not working devices. I also expanded all sections and checked them.

I attached the InstallLog.txt.

I notice are some notes stating \"Game has been previously installed.\" in there.

@Liriel_N

\n\n

It comes down to this lines:

20:06:07 Game has been previously installed. Retrieving installed info.
20:06:07 Installing Firewall exception ...
20:06:07 Start Adding Application To Exception List
20:06:07 Successfully installed Firewall exception
20:06:07 Locale has changed. Removing existing shortcuts ...
20:06:07 Installer finished with exit code: 1
20:06:07 Shutting down data reader.

The \"Installing firewall exception\" failed on the previous two attempts, but worked on the last one.

But after that, the registry entries should be created, and that is not happening on your system, and in the end the installer finished with code 1, it should be code 0.

\n\n

So it's as I expected, the installer can't write to the registry for some reason.
The most likely reason is permissions issues, but this is just a guess.

From here it is very, very difficult to troubleshoot without \"hands on\" the system.
If anything works to your satisfaction, there is no need for immediate action.

In the long run a complete fresh install of the OS might be in order.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"postTime":"2024-04-24T02:56:08.004-07:00","lastPublishTime":"2024-04-24T02:56:08.004-07:00","metrics":{"__typename":"MessageMetrics","views":849},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-pc-en/message:11847307/message:11847341","repliesCount":3,"readOnly":false,"editFrozen":false,"body@stringLength":"1293","rawBody":"

@Liriel_N

\n\n

It comes down to this lines:

The \"Installing firewall exception\" failed on the previous two attempts, but worked on the last one.

But after that, the registry entries should be created, and that is not happening on your system, and in the end the installer finished with code 1, it should be code 0.

\n\n

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I see. Okay, then let's leave it at that for now, as everything is working as I need it.

Once again thank you for all your help and patience!

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I see. Okay, then let's leave it at that for now, as everything is working as I need it.

Once again thank you for all your help and patience!

Hey, Im having this issue now and I would like to know did u get your game to start working? ive been trying everything I dont dont know aloooooot about computers and coding but I really need help. I spent ALOOOOT of money on my sims and I wanna play.

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@TajhaTyteana This is likely an antivirus issue. Please make sure your antivirus has an exception for TS4_DX9_x64.exe, which is the game's new executable for the default DirectX 9 version. If that doesn't help, let me know what antivirus you use.

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