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@akayce6453 Have you set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64? Which one of the first two you use depends on whether you're running the game in DirectX 9 or 11 mode, which in turn depends on your hardware: Nvidia and AMD GPUs will default to DX11, Intel to DX9.
If that doesn't or didn't help, please try the suggestions in the first post of this thread for a different but sometimes related error:
https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-already-running/m-p/13276380
- 6 months ago
Yes, I've made exceptions for all three. I checked my Device Manager to see my hardware, and it says under the Display Adapters section 'Qualcomm(R) Adreno(TM) 618 GPU'.
- puzzlezaddict6 months agoHero+
@akayce6453 That should default to DirectX 9 mode too. Please let me know whether any of the suggestions in the "already running" thread helps.
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