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@Simologist Please try uninstalling and reinstalling the 2015-2019 VC++ runtimes, which Sims 4 uses. Click Windows key-i, select Apps, and scroll down to the Microsoft Visual C++ Redistributables. Click on the 2015 (or 2017, or 2015-2019) versions, both x86 and x64, and Uninstall. (Don't touch the versions from any other year.) Then download and install new versions directly from Microsoft:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
You need both the x86 and x64 versions, but you can skip the ARM version, which is for a different class of device. Restart your computer before trying to play.
If you get the same error, do the above for the 2010 VC++ runtimes, again both x86 and x64.
x86: https://www.microsoft.com/en-us/download/details.aspx?id=8328
x64: https://www.microsoft.com/en-us/download/details.aspx?id=13523
Did everything you said step by step, still getting the exact same error.
- puzzlezaddict5 years agoHero+
@Simologist Please move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, if it opens at all, a clean folder will spawn with no content. Don't add anything to it yet; just see whether you can start a new save. If you can, please save, quit, restart your computer, and try to play again. Let me know how it goes.
- Simologist5 years agoSeasoned Adventurer
Did this, it's still doing the same thing;
Launches with a black screen and then quickly closing out with the initialization error message pop up.
- puzzlezaddict5 years agoHero+
@Simologist Just checking, but are you still running Origin and Sims 4 as an admin? Do you have an antivirus currently running, and if so, have you tried disabling it? Even if you did before, it's worth trying again now, since both the game and some antivirus programs have updated since you first posted.
If none of that helps, try uninstalling and reinstalling .NET Framework 3.5. Hit Windows key-R and enter "appwiz.cpl" without quotes, then in the File Explorer window that appears, click "Turn Windows features on or off." You'll see this:
Click the box next to .NET 3.5, shown at the top in blue, and let it uninstall. Then restart your computer and repeat the above, except that clicking the box will reinstall the framework. Restart again before trying to play.
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