Forum Discussion

laurencourtney9's avatar
2 years ago
Solved

Installation Failed

Ive been trying to download sims for about 3 weeks now after an update which caused my computer to crash. Every time I’ve tired to re download it comes up with this message after going through the wh...
  • puzzlezaddict's avatar
    2 years ago

    @laurencourtney98  The first step is to find out whether Sims 4 is still installed in some form, even though the EA App thinks not, and remove it if necessary.  Here's how:

    • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

    Install the EA App, then create a new folder into which you'll install Sims 4.  The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.

    If you use a third-party antivirus, disable it before reinstalling the EA App, and leave it disabled while you're installing Sims 4 and testing it.  If this helps, you can set exceptions for TS4_x64.exe and EADesktop.exe.

    If this doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/