You do need to use the code, you can redeem it when the trail is over or through Origin (Origin > Redeem code).
Please stop assuming that you know how to help everyone as it's annoying. The game that I purchased from target was new and sealed. When I originally installed it on my home PC, it was a requirement to create an origin account. After creating the account, I played the game then after months passed, origin would not let me play the game. Message stated free trial ended. WTH? I paid $39.99 plus tax for this game, it wasn't free. Now I cannot play it on my PC using the physical discs that were installed. Please don't give me the same generic bs response as the other users. If you don't know how to help....don't respond.
99% of the people with your problem gets their problem fixed by the answer above. If you are not one on them, I'm sorry. I still believe there is a chance that you logged in to the wrong account. I've also done that once, I didn't even know my other email address had an account.
We are only other gamers like you trying to help, we cannot check your account and such. During the weekends and especially days like this (new years eve), you can't expect the EA Community Managers to read all the posts here 🙂
If you can't get help from the tips that we give you, and really think that EA has done something wrong, well, then you have an issue with your account. And no one here can help you with that, not even the CMs. You need to contact EA support. I've used it myself and like the live chat option. 🙂
https://help.ea.com/en/contact-us/new/
Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100
Good Luck! :eahigh_file:
I had the same problem, after finding this I was thinking oh great! I put my serial code into the redeem part and then got worried I did it before it finished downloading... Then my download was taking FOREVER and found an other forum about that. I ended up cancelling my download, loging out of origin, restarting my PC loging back in and it changed from trial to 'new' also had my expansion packs there ready for download so that seemed to work for that... But not my download 😭 I guess I wont be playing tonight.
Rightclick the game in Game Library and select repair.
When I open origin and select the option to play the Sims 4, it say "Your trial has ended" even though I pay monthly to play the game. I already tried updating the game, repairing it, reinstalling it and resetting my computer and nothing worked. Do you have any idea on how to fix this?
Hi @olivia559
it's best to contact a game advisor for this
Game advisors can be found through live chat or call-back
Click on this this link for fast finding https://help.ea.com/en/contact-us/
In Details here: How to contact a Game Advisor
