For a while now my interaction menu takes forever to load, sometimes it can take 2 second, sometimes up to 8, this is specifically on other sims and also on Computers and fridges. I have tried all sorts of things such as updating my drivers, checking for viruses, uninstalling and reinstalling sims + origin, defragging my drive, and resetting my sims 4 folder, playing in offline mode, or in windowed mode, i noticed that when I was in Sulani, it was a lot less laggier than if i lived in Strangerville, I have quite a few packs and I do play with cc, but even without the packs and cc, i still experience the slow interaction menu on the same things. On new saves there is also not any difference. Everything else in the game runs perfectly fine, no slow loading screens, this is the only thing wrong in my game and it’s such a bother!

@Millgaming1472The basic problem I see is a too weak graphics card. Your card has only 64 MB of dedicated memory and the requirement is 128MB. This also applies to shared memory. If the card has insufficient memory it will borrow memory from the system. If your system had a minimum of 8 GB RAM, then the interaction in the game would be smoother but still not perfect, but for now, your system has only 3982MB RAM available OS Memory...You have also problems with your system.Check if your Windows is up to datehttps://support.microsoft.com/help/4027667/windows-10-updateRun the command of SFC /scannow to repair system files.https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

@Millgaming1472Go to Documents/ElectronicArts - inside will be The Sims4 folderStep 1. Rename The Sims4 folder to "The Sims4 old"Step 2. Fix the game in OriginOrigin/Library - right-click on TS4 - option "Repair game"You have to wait until Origin will fix all packs, not only the base game.Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one newStep 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim and play for 10 minutes. Save and check if this problem disappeared in the new gameIf yesStep 5. Delete in the new game folder following folders:"saves" and Tray.Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.Step. 7, Paste this folder in a newly created game folder.Step 8. Do the same with Tray folder and TrayDeleteItems fileStep 9. If you don't use mods - skip this step.Check if there are newly updated version mods you are using.Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)Step. 10. If all is OK - delete The Sims4 old folder.If it will not work could you post your Computer's DxDiag?To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/You can attach the text file to your post directly in option "Reply" - not Quick ReplyI don't work for EA

I have already tried that first method so I will post my dxdiag asap.

@Millgaming1472Have you made today's game update? This update has fixed many game bugs.

Yes, while i was replying to your first message I was playing sims, I did the update but there has been no change in the interaction menu. Here is my dxdiag :

interaction menu slow | EA Forums

25 Replies

Millgaming1472
7 years ago
@kreatora In my windows security, I have the option for a ‘Fresh start’ would you suggest I use that, or Reset my Pc from Settings?
kreatora
Hero (Retired)
7 years ago
@Millgaming1472

I would like to try the reset first and see if it helps
Millgaming1472
7 years ago
@kreatora Alright, thankyou!
Millgaming1472
7 years ago
@kreatora I have reset my Pc and ran the scan again; I still have corrupt files that windows resource protection was unable to fix, if you are unable to help any further, then thankyou for trying!
Millgaming1472
6 years ago
@kreatora It has been a while now and my issue is still not resolved, I’ve been continuing trying to find a fix, is there still nothing you can suggest?
puzzlezaddict
Hero+
6 years ago
@Millgaming1472 Your computer is relatively weak for Sims 4, so it's not surprising that it would struggle. Please list the expansion and game packs you currently have installed (you don't need to list stuff packs). Please also run a new dxdiag, in case anything's changed.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop; when you launch the game, a clean folder will be created with no content. Don't add anything at all to this new folder. Start a new save for testing, and let me know how the game runs: do you get delays, does it crash, that kind of thing.
Millgaming1472
6 years ago
@puzzlezaddict The game/expansion packs I have installed are cats and dogs, city living, get to work, seasons, parenthood and vampires, I do have a stuff pack aswell but you said it doesn't need to be listed. I will link my dxdiag in my next reply.
Millgaming1472
6 years ago
This is my updated dxdiag, checked/downloaded today.
DxDiag.txt73 KB
puzzlezaddict
Hero+
6 years ago
@Millgaming1472 I apologize for the delay.

Given the errors in your new dxdiag, it's a good idea to run DISM and sfc again, just to be completely thorough. I'd also like to see a log from sfc once it's run. Here's what to do:

Hit Windows key-X

Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered

Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter

The system will start validating soon. If it throws an error, please list it here

After it reaches 100%, hit Windows key-X again

Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”

Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter

Post the message you receive here

Unless sfc reports it found no corrupt files, please do the following:

In the search box in the lower left corner of your screen, type cmd

Command Prompt will be listed; click Run as administrator

Copy and paste this command: findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt , and enter

The log will land on your desktop; please attach it here

However, it may be that your processor is just too weak to run the game properly. You can try to get the best performance possible by not running anything besides Origin alongside the game, by playing while your computer is offline, and a few other minor adjustments. (I can list them if you like.) But once you've ruled out system errors, there's only so much improvement you can get.
Millgaming1472
6 years ago
@puzzlezaddict Here is the result of the first thing you asked me to put into my cmd prompt : Microsoft Windows [Version 10.0.18363.592]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.592

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>=-2
'-2' is not recognized as an internal or external command,
operable program or batch file.

C:\WINDOWS\system32>
C:\WINDOWS\system32>
C:\WINDOWS\system32>

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interaction menu slow

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