Forum Discussion

Simologist's avatar
Simologist
New Vanguard
5 years ago

Invalid license message upon launch?

Yesterday was my first time launching my game in a while, however when I tried launching it from Origin I got the message below. I've tried restarting my pc, repairing the game on Origin, I've uninstalled any programs that I recently installed, and I've repaired/uninstalled/reinstalled both the vcredist_x64 and x86 files. The game itself is also up to date, I don't know what else I can do.

18 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Simologist  Try repairing first, and if that doesn't help, uninstall and reinstall.  There's no harm in trying a few different approaches; just be sure to use the installers from the Origin folder.

  • Simologist's avatar
    Simologist
    New Vanguard
    5 years ago

    Apologies for the very late response, however this method did not resolve my issue either ☹️ I tried repairing and uninstalling/reinstalling as administrator but still no luck

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Simologist  Don't worry about the late response.  Do you have a third-party antivirus installed?  If so, please disable it, then uninstall and reinstall the runtimes (from the Origin folder) again.

    If that doesn't help, or you don't have an outside antivirus, please create a new admin user account on your computer and try uninstalling and reinstalling the runtimes from that account.  You shouldn't need to reinstall Origin or Sims 4 in order to launch the game from the new account, although your existing content won't be usable.  You can fix that later; for now, the question is whether the game will launch at all.

  • Simologist's avatar
    Simologist
    New Vanguard
    5 years ago

    I've tried both methods, still no luck. I'm able to load Origin but whenever I try launching The Sims 4 from my library that message appears.

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @Simologist 

    Thanks for tagging @puzzlezaddict 

    Lets try the update for VC++ 2013.

    https://support.microsoft.com/en-us/help/4032938/update-for-visual-c-2013-redistributable-package 

    • Download the package for your region (Or regional settings), both the "vcredist_x64.exe" and the "vcredist_x86.exe"
    • Run the "vcredist_x64.exe" as Administrator. (Right click the vcredist_x64.exe > Run as Administrator.)
    • Run the "vcredist_x86.exe" as Administrator. (Right click the vcredist_x86.exe > Run as Administrator.)
    • Restart your computer. (A real "Restart", not just shut down and start again.)
    • Test.
  • Simologist's avatar
    Simologist
    New Vanguard
    5 years ago

    Still doesn't work, I've done it step by step; even repairing the game after my laptop finished booting up

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @Simologist 

    • Press the Windows key and "R" simultaneously..
    • Type or copy and paste "appwiz.cpl" (without the quotation marks) into the new window > ENTER
    • Click on "Enable or disable Windows features" (sidebar).
    • Make sure that the entries marked in red are identical.

    If not > activate > restart PC > Test.

    If they are set this way > Disable ".NetFramwork 3.5" > OK > wait until the uninstall is finished > restart the Computer.

    After the restart, enable ".NetFramwork 3.5" > wait until the installation is done > restart the Computer > Test.