hey @puzzlezaddict
thanks for replying!
I've done all the things in your reply and it had another pop-up dialog box saying:
"The code execution cannot proceed because MSVCP100.dll was not found. Reinstalling the program may fix this problem"
There's another one but with MSVCR100.dll
I've attached a picture I took when I encountered it.
thanks again for replying.
@hellobye277 The 100 in the first error refers to the 2010 VC++ runtimes, and the 140 in the second error to the 2015 runtimes. Same deal as before: uninstall the version(s) you have, download new ones from Microsoft.
2010 x86: https://www.microsoft.com/en-us/download/details.aspx?id=8328
2010 x64: https://www.microsoft.com/en-us/download/details.aspx?id=13523
2015: https://www.microsoft.com/en-us/download/details.aspx?id=48145
If you still get another error, please post a screenshot, as before, and post a dxdiag as well.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
hello @puzzlezaddict !
the same pop-up from the first post came about with the same message.
i've installed the 2010 and the 2015.
as you advised, i ran dxdiag.
i've attached pictures of it.
hopefully, this time it'll work.
thanks again!
here's the pop-up message:
@hellobye277 I'd need to see the full dxdiag, not just the screenshots. Please run it again, then on the initial screen, click "Save all information," and save the .txt file to your desktop. You can attach it to a post as you did with the screenshots.
here's the dxdiag
heyy @puzzlezaddict
issue here (or maybe.. idk.)
@puzzlezaddict it didn't reach 100%
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