Laptop Turns Itself Off When Building on Empty Lot

BlackCatSims​  Does this happen with the laptop plugged in and charging, or only running on battery, or both?  Please test if you haven't already.

Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

And if you have any game data on an external device of some kind, please let me know, and make sure it's plugged in and recognized when you run the dxdiag so I can see its details.

puzzlezaddict​ thank you SO MUCH for replying!! I've attached the dxdiag as requested.

The shutdown so far has happened when my laptop is plugged in and charging. My laptop isn't able to run the sims for very long at all when it's unplugged. I'll test it unplugged and get back to you asap. Hopefully my battery lasts long enough to give us an answer!

I don't have any game data on an external device.

Thank you SO MUCH again for your time!!!

EDIT: It's something to do with my charger!!!! I tested it without using the charger (just using battery life) like you suggested and the game ran fine all the way until I got the low battery warning! I quit the game and plugged in the charger, and the laptop IMMEDIATELY turned itself off! It's never happened outside of the sims before. I guess the next step is to call acer customer support? Thank you SO MUCH!!!!!!

BlackCatSims​  Your dxdiag lists a few crashes of the graphics driver, and a couple of crashes of the Windows USB 3 driver.  The latter wouldn't usually cause any kind of game crash, unless the game were installed to an external device, and this type of error is typically easy to resolve.  Just unplug all external devices and restart the computer before reconnecting them.

For the graphics driver, it's possible that the driver is crashing because of a problem with the GPU itself.  On battery, the system throttles performance to a significant extent, which either means lowering the workload of your dedicated card or switching to the integrated graphics chip.  Either one could prevent the crashing if the GPU can't handle heavy workloads anymore.

Still, the driver is old and it IS crashing, so try updating it.  Here's the newest driver AMD offers for your particular graphics card:

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-600-500-400/radeon-rx-500x-series/radeon-rx-560x.html

Run the installer as an admin: right-click the download and select "Run as administrator."  Restart the laptop afterwards and before trying to play.

If that doesn't help, I do think someone needs to examine the laptop in person.  What you've described could be a physical issue with the GPU or the battery or charging pipeline—maybe some component is overheating and triggering the shutdown.  A cooling fan helps a lot when an overheating problem is mild, but not so much when there's a mechanical defect that produces excess heat, or a broken fan, and of course not at all when the problem isn't heat-related.

If Acer support doesn't have any recommendations, or won't help because the laptop is out of warranty, try calling computer repair shops in your area.  Look for someone who would examine the laptop for free or a very low price.  This should be simple to reproduce and hopefully relatively easy to diagnose, and then you could decide whether the fix is worth the repair cost given the age of the laptop.

Thank you so, so much for this advice. I've updated my graphics drivers and the issue still persists. I'll contact a local computer repair shop asap. I really, really appreciate the time you spent helping me figure out this issue. You've done me an incredible kindness today and I'm incredibly grateful.