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hellobye277's avatar
hellobye277
5 years ago

Invalid license. Reason code = Missing DLL: [MSVCP120.dll] Error: 0xC1

Hello! I recently purchased and installed The Sims 4 on the website and installed Origin along with it. After the installation process has been completed, I open the application and it shows a dial...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@hellobye277  The 100 in the first error refers to the 2010 VC++ runtimes, and the 140 in the second error to the 2015 runtimes.  Same deal as before: uninstall the version(s) you have, download new ones from Microsoft.

2010 x86:  https://www.microsoft.com/en-us/download/details.aspx?id=8328

2010 x64:  https://www.microsoft.com/en-us/download/details.aspx?id=13523

2015:  https://www.microsoft.com/en-us/download/details.aspx?id=48145

If you still get another error, please post a screenshot, as before, and post a dxdiag as well.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

hellobye277's avatar
hellobye277
5 years ago

hello @puzzlezaddict !

the same pop-up from the first post came about with the same message.

i've installed the 2010 and the 2015.

as you advised, i ran dxdiag.

i've attached pictures of it.

hopefully, this time it'll work.

thanks again!

  • hellobye277's avatar
    hellobye277
    5 years ago

    here's the pop-up message:

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @hellobye277  I'd need to see the full dxdiag, not just the screenshots.  Please run it again, then on the initial screen, click "Save all information," and save the .txt file to your desktop.  You can attach it to a post as you did with the screenshots.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @hellobye277  The dxdiag crashed while running, and because of this, some critical information is missing.  So there's a bit of guesswork from the errors and the fact that the dxdiag didn't run properly.  Start by running a couple of basic checks of your Windows system files.

        • Hit Windows key-X
        • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
        • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
        • The system will start validating soon. If it throws an error, please list it here
        • After it reaches 100%, hit Windows key-X again
        • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
        • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
        • Post the message you receive here

        Restart your computer, and install the newest driver for your graphics chip, which you can get directly from Intel:

        https://downloadcenter.intel.com/download/29804/Intel-Graphics-Driver-for-Windows-15-40-?product=75105

        Restart again, and see whether the problem is still present.  If it is, please run a new dxdiag.

  • hellobye277's avatar
    hellobye277
    5 years ago

    heyy @puzzlezaddict 

    issue here (or maybe.. idk.)

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @hellobye277  What antivirus, if any, do you have installed?  Please also post the DISM log.  Open a File Explorer window and past this into the address bar:

      C:\Windows\Logs\DISM

      Right-click on the dism.log and select Copy, then right-click on your desktop and select Paste.  From there, you can upload the file.  I'm not sure whether this site will accept it, but if not, use a third-party free filehosting site and link the upload here.

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