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@hellobye277 I'd need to see the full dxdiag, not just the screenshots. Please run it again, then on the initial screen, click "Save all information," and save the .txt file to your desktop. You can attach it to a post as you did with the screenshots.
here's the dxdiag
- puzzlezaddict5 years agoHero+
@hellobye277 The dxdiag crashed while running, and because of this, some critical information is missing. So there's a bit of guesswork from the errors and the fact that the dxdiag didn't run properly. Start by running a couple of basic checks of your Windows system files.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, and install the newest driver for your graphics chip, which you can get directly from Intel:
Restart again, and see whether the problem is still present. If it is, please run a new dxdiag.
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