hello @puzzlezaddict !
the same pop-up from the first post came about with the same message.
i've installed the 2010 and the 2015.
as you advised, i ran dxdiag.
i've attached pictures of it.
hopefully, this time it'll work.
thanks again!
heyy @puzzlezaddict
issue here (or maybe.. idk.)
@puzzlezaddict it didn't reach 100%
@hellobye277 What antivirus, if any, do you have installed? Please also post the DISM log. Open a File Explorer window and past this into the address bar:
C:\Windows\Logs\DISM
Right-click on the dism.log and select Copy, then right-click on your desktop and select Paste. From there, you can upload the file. I'm not sure whether this site will accept it, but if not, use a third-party free filehosting site and link the upload here.
hey @puzzlezaddict
my antivirus software is just windows defender.
uhh.. here's the dism: http://www.mediafire.com/file/l0mtqnb6ktwipjn/dism.log/file
thanks again for keeping in touch!
@hellobye277 The errors in your DISM log relate to broken permissions. The simplest fix is to do a repair install of Windows, which you can do without deleting your files. (It's still a good idea to back up everything essential beforehand, as is always true when installing a new version of Windows or repairing it.) If you have a USB you don't mind erasing, that's the easiest approach, although you can also create an ISO file of Windows and mount it. (Don't use the Media Creation Tool approach.) These are good instructions for both approaches:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
You'll be asked whether you want to keep your files and apps at some point, so make sure you've selected the option you want. Erasing your data can't be undone later.
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