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RobbieLePommie's avatar
RobbieLePommie
Seasoned Newcomer
8 months ago
Solved

Is "Display Settings->Scale" is not 100%, then the game does not display

With the latest update: if the Windows display settings are not 100%, then the game is masked so you can only see the top left rectangle.

Example, set scale to 200%, and you see the top left quarter (so 3/4 of the screen is masked out, including the "exit" button. Game then crashes and needs a reboot. 

Setting scale to 100% works, but renders everything else tricky to read (including the OS itself, and in-game stuff, as we have adjusted the in-game scaling as well) but at least the game is playing.

graphics
  • RobbieLePommie's avatar
    RobbieLePommie
    8 months ago

    Thanks for the suggestion. It failed, but it got me playing more with settings. While if did work "full screen" it then went wrong in Windowed mode again.

    A bit of a fight to fix (due to not being able to see the options).

    By making the display resolution smaller (setting in Sims - telling it the screen was 25% of what it was) I could see all the options. Then turned on "OS Scaling" (which we had on previously - it got turned off in the update), restarted the app. It prompted "Turn off autoscaling as it's too large" which disabled it for that run only. I could then access the display menu again, set back to the correct resolution, restarted the app and this time the autoscaling remained. 

    So all working - it can tell when the screen resolution is too large, so a shame it doesn't spot when too small.

    Thanks again - we got there! Hope this helps someone else.

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    RobbieLePommie​  Does this happen if you play in windowed mode?  If that helps, change your system settings back to what you want, open the game still in windowed mode, go back to fullscreen, and quit and relaunch to see whether you get the same issue.

    If this doesn't help, please let me know whether you're running the game in DirectX 9 or 11 mode, and whether the other one works better.

    Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • RobbieLePommie's avatar
    RobbieLePommie
    Seasoned Newcomer
    8 months ago

    Thanks for the suggestion. It failed, but it got me playing more with settings. While if did work "full screen" it then went wrong in Windowed mode again.

    A bit of a fight to fix (due to not being able to see the options).

    By making the display resolution smaller (setting in Sims - telling it the screen was 25% of what it was) I could see all the options. Then turned on "OS Scaling" (which we had on previously - it got turned off in the update), restarted the app. It prompted "Turn off autoscaling as it's too large" which disabled it for that run only. I could then access the display menu again, set back to the correct resolution, restarted the app and this time the autoscaling remained. 

    So all working - it can tell when the screen resolution is too large, so a shame it doesn't spot when too small.

    Thanks again - we got there! Hope this helps someone else.

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