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ZomBAlbus's avatar
2 years ago
Solved

Issue with EA app and Steam?

Hello, So I've been having an issue lately. But, a bit of background; I don't play Sims4 all that much but I've been wanting to get back into it. A while ago, I purchased Sims4 from Steam. Also pur...
  • puzzlezaddict's avatar
    2 years ago

    @ZomBAlbus  Please go to ea.com, sign in, open Account Settings > Order History, and find the purchase of the pack that's stuck installing.  Let me know the status of the order: Completed, Processing, or Failed.

    Please also list the pack in question here, for reference.

    As for your overall setup, you'll need to install the game from Steam and download the EA App-owned packs (but not a second copy of the base game) through the App.  I realize this is a problem at the moment; I'm only saying that once the issue with this particular pack is resolved, this is the setup that will allow you to use all your content.

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