This was a before todays patch issue. Since the last patch my game has been extremely laggy. I tried some fixes online and even thought todays patch would fix my issue. My game is usually great. I just want it back that way.
I removed mods and tried and opened a new save and tried still lagging.
@michellepittman Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also let me know whether the lag happens in DirectX 9 or 11 mode, or both. Here's how to switch:
https://answers.ea.com/t5/PC/DirectX-11-DX11-for-The-Sims-4-A-Step-by-Step-Guide/m-p/13711976
Hello,
Please see requested attached and Its lag on both DX11 and 9
@michellepittman Your dxdiag lists a few different kinds of Windows errors, so please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
The graphics drivers for your laptop are also from 2020. Dell likely offers newer drivers for your model, but your dxdiag doesn't list the exact model, so I can't find exactly the right product page. Here's an example though:
https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-7567-laptop/drivers
You'll note that in the Video category, both drivers are newer than yours. But rather than simply trying these drivers (since this page may not be for your particular laptop), click This Device near the top of the page, then enter your service tag, and look for newer graphics drivers. Your versions are 27.20.0100.8854 (Intel) and 27.21.0014.5167 (Nvidia).
If you're not sure what you're looking at, feel free to link the driver download page you get after entering your service tag. That page doesn't contain any information about your own laptop, only the overall model.
The proper order of operations is install the new Intel driver > reboot > install the new Nvidia driver > reboot > test. If this doesn't help, please post a new dxdiag.
I did everything you said and its a little better but my sims still freeze, time is wrong in game and its lagging.
Please see screenshots attached and I ran a new Diag
link for my PC at dell
Thanks so much
@michellepittman Alright, please try the newest driver available from Nvidia. Go here:
https://www.nvidia.com/en-us/drivers/
Choose GeForce, 10 series (notebooks), 1050 ti, Windows 10, and you'll see a driver from a couple days ago. Install it, restart your computer, and test Sims 4 with nothing else running (aside from the EA App, of course). Let me know how it goes.
If you're still seeing performance issues, switch to DirectX 9, which is a check box with the other graphics options, restart the game, and see whether there's any improvement. If there isn't, please let me know whether the computer seems to be running especially hot: either hot to touch or with the fans running at higher-than-typical speeds, or both.
I updated NVidia and its still slow. Now it loads even slower.
I know my PC is old and the fan is messed up. I have been getting this error for months, whenever I restart.
could the fan issue be the culprit?
@michellepittman Yes, that could absolutely be the issue. Without a working fan, your laptop will overheat when running any moderately demanding apps, including Sims 4, and then the hardware will throttle to protect itself. That translates to degraded performance, perhaps by a significant amount.
If you're comfortable doing so, take the bottom panel off the laptop and have a look. Clean the fan and vents, and use compressed air anywhere you see dust buildup. If you don't want to do this yourself, a friend might be able to help; otherwise, a computer repair shop could do it, but call around for prices—some charge a lot more than others.
It's possible the fan is simply too clogged to work properly, but it's also possible that it needs to be repaired or replaced entirely. That in turn is a job for a professional, whether you take the laptop to a shop or have a friend that knows what they're doing.
