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AgnieszkaMaria81's avatar
AgnieszkaMaria81
Rising Scout
5 years ago

Laptop restarts

Hi I just installed the sims 4 and installed the patch. After the update I restarted my Laptop and start playing a new save with a new sim. I started to walking in MT Komrebi but My Laptop restarted ...
pc
AgnieszkaMaria81's avatar
AgnieszkaMaria81
Rising Scout
5 years ago

@crinrictI just reinstalled my windows 10 and installe speedfan app that is monitoring the temperature. I am now installing sims 4. Speed fan is telleing that my cpu tem 70C and  hdd 41C when I am installing sims 4 with origin now.

AgnieszkaMaria81's avatar
AgnieszkaMaria81
Rising Scout
5 years ago

I tested the game and my laptop is still shutting down and restart while playing for about 3 minutes. Here are pictures of  temperature of my laptop while playing

  • AgnieszkaMaria81's avatar
    AgnieszkaMaria81
    Rising Scout
    5 years ago

    I tested Sims 4 again and changed my graphic card setting tp high performance for my AMD graphic card and left the game play on here own from sunday till thursday  sims week  and wwhat a suprise no crash no restarting my windows till now. I will test it further for another day .I will post about the result . After two another tests it shutt down my laptop twice when playing. I do not now what to do before the update on update for journey to Batuu I was playing 10 to 12 hours with no shutt down of my laptop .Something must happened when the updated was installed.

    • AgnieszkaMaria81's avatar
      AgnieszkaMaria81
      Rising Scout
      5 years ago

      I used Windows Diagnostic Data Viewer and it says that QtWebEngineProcess.exe is broken . This is the text. and dxdiag .

      QtWebEngineProcess.exe

      Description
      Faulting Application Path: C:\Program Files (x86)\Origin\QtWebEngineProcess.exe
      Creation Time: 19.11.2020 22:06:37
      Problem: Zatrzymano działanie.
      Status: Raport został wysłany

      Problem signature
      Problem Event Name: APPCRASH
      Nazwa aplikacji: QtWebEngineProcess.exe
      Wersja aplikacji: 0.0.0.0
      Sygnatura czasowa aplikacji: 5cface50
      Nazwa modułu z błędem: Qt5WebEngineCore.dll
      Wersja modułu z błędem: 5.8.0.0
      Sygnatura czasowa modułu z błędem: 5cfacd06
      Kod wyjątku: 80000003
      Przesunięcie wyjątku: 002df6f1

      Extra information about the problem
      Bucket ID: 71bc1cbe8b3f18eab1cdf3a382c5062c (1282949352469628460)

      • AgnieszkaMaria81's avatar
        AgnieszkaMaria81
        Rising Scout
        5 years ago
        @crinrict I tested it again when playing witha new household 8 sims the game just break my windows and my laptop restarted again. I just moved my sim to a empty lot in Newcrest. This is a nightmare I can not play Sims 4 .

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