Hi I just installed the sims 4 and installed the patch. After the update I restarted my Laptop and start playing a new save with a new sim. I started to walking in MT Komrebi but My Laptop restarted ...
@AgnieszkaMaria81 The CPU temperature of your laptop is definitely too high. It hit 98° C on the hottest sensor a few seconds before the log ended, so it's reasonable to think this is what probably caused your system to crash:
For some strange reason, your CPU fan apparently downclocked as the temperature rose:
This could be a reporting error, but it would explain the high temps you're seeing. Have you ever downloaded software to control fan speeds or something similar? If so, please reset everything to defaults. You should hear the fans pick up when you're playing. It's also possible that there's something mechanically wrong with your fan, but I couldn't tell you that from here.
Interestingly, your CPU and GPU both ran a bit hotter in Sims 3, although they also cooled down when you stopped playing for a while. But that doesn't necessarily mean that temperature isn't the issue—it's possible that your system reacts differently in the two games, or that Sims 4 creates spikes in demands that Sims 3 does not, and those spikes can trigger a shutdown.
The main point is though that you can't rule out temperature as the cause of these shutdowns. What you could do is download some fan control software and set an aggressive fan curve, something that will rev up your fans to maximum when the CPU temperature goes above, say, 80° or so.
If you did this and the fans still didn't run any faster, that would make an issue with a fan more likely; that would need to be fixed by a computer repair shop. You could show a repair technician the above charts and ask them to check out the fans (both CPU and GPU, since they're looking), as well as look for any other reasons the CPU fan wouldn't run normally.
I make several cpu and gpu test. No errors no shutting down my windows .I used Fumark,HeavyLoad and Cpu Stress test abd Performance test.I have checked the fans and they are ok they are complete and they are no broken or anything tha should tell they are running like they should. When testinh I listened to my laptop and I heared that the fans are working .
@AgnieszkaMaria81 The tests you've run don't rule out overheating as a cause, they just demonstrate that your processor is running as expected in those particular tests. While that's good news, the tests are designed to show a certain subset of CPU performance issues; they don't cover every possible problem.
I'm not saying there's anything wrong with your CPU, I'm saying that it's overheating right when your computer shuts down. That is clear from the hwinfo log. I can't tell you definitively that your laptop is shutting down because of the overheating, because that info isn't available to me. I can only tell you that the timing is highly suspicious.
And I can also tell you that hwinfo reports that your CPU fan is slowing down, not stopping but running at a lower speed, when your CPU temps increase. I can't tell you whether this is a reporting error or a real problem with one or both fans.
This is why I think you should have the laptop examined in person at a repair shop. There are tools available to monitor the laptop components in real time, and a technician would already have everything ready for testing.
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