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unesteticaely's avatar
unesteticaely
Seasoned Newcomer
4 months ago

Last update, lost everything

After the last update I lost everything: families, houses and all the changes made in every neighborhood. It's possible to regain them? Is that supposed to happen or it's a bug?

tnx

3 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there, 

    As you originally posted in the EA app boards, I will need to confirm with you the game and platform you're referring to so we can redirect your post to the correct boards. It seems like you're referring to The Sims, but we still need to confirm that and the game version and platform please. 

  • unesteticaely​  Are you saying all your saves are gone?  Or are your saves still there, but some or all of the changes you've made are no longer applied?  These are two very different issues, and it comes down to whether you can choose Load Game and find your old saves or not.

    If you don't see your old saves at all, please see the first post of this master thread:

    [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402

    If you do see your saves, but the changes have reverted, please review the threads linked here:

    [PLEASE READ] Save Game Corruption | EA Forums - 5037272

    and choose whichever one best fits your issue.

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