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hunterballard44's avatar
hunterballard44
3 years ago
Solved

Linked ea and epic and all my packs are gone

I linked my epic games and ea app accounts and all of my sims expansion packs and hours played disappeared. I tried contacting support but my case is stuck on “waiting for player” but they haven’t to...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @hunterballard44  Please contact EA customer support.  Find the email receipts from your original purchases and take screenshots of a few of them, including the headers.  You can upload these when you submit a help request.

    https://help.ea.com/en/contact-us/

    I would strongly suggest using live chat rather than email.  If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue.

    And let me know if you don't get anywhere with support.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@hunterballard44  Please contact EA customer support.  Find the email receipts from your original purchases and take screenshots of a few of them, including the headers.  You can upload these when you submit a help request.

https://help.ea.com/en/contact-us/

I would strongly suggest using live chat rather than email.  If you don't see the option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue.

And let me know if you don't get anywhere with support.

hunterballard44's avatar
hunterballard44
3 years ago

I've tried live chat and they just closed the case without replying. They also closed my other cases now without replying at all. 

  • hunterballard44's avatar
    hunterballard44
    3 years ago
    I opened another chat and they were able to fix it! Thank you so much for your help!

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