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klbrown37's avatar
klbrown37
Rising Newcomer
2 months ago

Crashing

The game worked good after the update but now as soon as I select an action for my sim it crashes back to the EA home screen. If I save the game while my sims are at work or school, it sends everyone home when I start the game back up. It done this before the update as well. I hope now you can put out a fire because before it would not do anything even with fire fighters there nor would it allow you to replace the thing above the stove if it burned. 

1 Reply

  • klbrown37​  If you still need help, please test a new save.  If the new save is affected too, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.